Terms of Purchase – Youngih

These Terms of Purchase (“Terms”) govern your purchase of fitness apparel (including but not limited to leggings, workout tanks, compression tops, jackets, and activewear sets, collectively “Products”) from Youngih (“we,” “us,” or “our”) through our website (www.youngih.com). By placing an order with us, you (“you” or “Customer”) agree to be bound by these Terms, our Privacy Policy, and any other applicable policies posted on our website. Please read these Terms carefully to understand your rights and our obligations for all Product transactions.

1. Eligibility to Purchase

To place an order with Youngih, you must:

  • Be at least 18 years old (or have the explicit consent of a parent/guardian if you are under 18, with the parent/guardian assuming liability for the order);
  • Provide accurate, complete, and current information during checkout, including your full name, valid shipping address, contact details (email/phone number), and payment information;
  • Use a valid payment method accepted by our platform (see Section 3);
  • Reside in a country where we currently offer shipping (see Section 4 for eligible regions).

2. Order Placement and Confirmation

2.1 Order Submission: When you select Products, add them to your cart, and complete the checkout process (including confirming size, quantity, and shipping details), you submit an offer to purchase the selected items at the listed price (including applicable taxes, fees, and shipping costs). This offer is subject to our acceptance.

2.2 Order Acknowledgment: We will send an “Order Acknowledgment Email” to your provided email address within 1 hour of order submission. This email verifies that we have received your order but does not constitute acceptance—we reserve the right to decline or adjust the order (e.g., for out-of-stock Products).

2.3 Order Acceptance: We formally accept your order and form a binding contract with you only after:

  • Verifying the availability of the requested Products (especially for popular or seasonal fitness apparel, e.g., limited-edition workout sets);
  • Confirming the validity of your payment method;
  • Sending a “Final Order Confirmation Email” that includes your unique order number, Product details (size, style, quantity), total cost, and estimated shipping timeline.

2.4 Order Modifications/Cancellations:

  • Before Final Confirmation: If you need to modify (e.g., change size, add/remove a Product) or cancel your order before receiving the Final Order Confirmation Email, contact us immediately at [email protected]. We will accommodate your request if processing has not started.
  • After Final Confirmation: Once the Final Order Confirmation Email is sent, we cannot modify or cancel your order—this is because Products are prepared for shipping promptly to ensure timely delivery (especially for fitness apparel needed for upcoming workouts).

2.5 Product Availability: We strive to maintain accurate stock levels for all Products, but occasional stockouts may occur (e.g., due to high demand for a new leggings style). If a Product is unavailable after we confirm your order, we will notify you via email within 2 business days, refund the full amount for the unavailable item (including any applicable shipping fees), and offer a discount code (10% off your next order) as a gesture of goodwill.

3. Pricing and Payment

3.1 Pricing: All Product prices listed on our website are in (insert currency, e.g., USD) and include applicable sales tax (unless stated otherwise for international orders). Shipping fees are calculated at checkout based on your location and selected shipping method (see Section 4). We reserve the right to adjust prices at any time (e.g., for promotions or fabric cost changes), but confirmed orders will be honored at the price listed at the time of checkout.

3.2 Payment Methods: We accept the following secure payment methods for fitness apparel purchases:

  • Major credit/debit cards (Visa, Mastercard, American Express, Discover);
  • PayPal;
  • Apple Pay/Google Pay (for mobile checkout);
  • Youngih gift cards (purchased via our website—terms apply to gift card use).

You represent and warrant that the payment method you use is valid, and that you are authorized to use it (e.g., you are the cardholder or have the cardholder’s permission).

3.3 Payment Processing: Payments are processed securely through third-party payment processors (e.g., Stripe, PayPal) that comply with industry security standards (e.g., PCI DSS). We do not store full payment details—your financial information is encrypted and protected by our processors (see our Privacy Policy for more details).

3.4 Payment Issues: If your payment is declined (e.g., insufficient funds, expired card), we will notify you via email. You must resolve the issue (e.g., update payment details) within 48 hours of notification; otherwise, we may cancel your order without further notice.

4. Shipping and Delivery

4.1 Shipping Locations: We currently ship to the following regions (with plans to expand—contact us for updates):

  • United States: All 50 states, including Alaska and Hawaii (excludes U.S. territories like Puerto Rico, Guam, and the U.S. Virgin Islands);
  • Canada: Major provinces (Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan);
  • Select European Countries: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium.

We do not ship to PO boxes, APO/FPO addresses, or freight forwarders—please provide a physical residential or commercial address for secure delivery of your fitness apparel.

4.2 Shipping Methods, Fees, and Timelines:

We offer shipping options tailored to your needs, with delivery timelines (estimates, excluding processing days, weekends, and holidays) as follows:

  • Standard Shipping (U.S. Contiguous States):
  • Coverage: 48 contiguous U.S. states (e.g., California, New York, Texas);
  • Delivery Time: 3–5 business days;
  • Shipping Fee: \(6.99 (complimentary for orders over \)75—ideal for everyday fitness apparel like leggings or tanks).
  • Standard Shipping (Alaska, Hawaii):
  • Coverage: Alaska and Hawaii;
  • Delivery Time: 5–7 business days;
  • Shipping Fee: \(9.99 (complimentary for orders over \)100).
  • Standard Shipping (Canada):
  • Coverage: Major provinces;
  • Delivery Time: 7–10 business days (includes customs clearance);
  • Shipping Fee: \(12.99 (complimentary for orders over \)125).
  • Standard Shipping (Select Europe):
  • Coverage: Eligible European countries;
  • Delivery Time: 10–14 business days (includes customs clearance);
  • Shipping Fee: \(15.99 (complimentary for orders over \)150).
  • Express Shipping (U.S. Contiguous States):
  • Coverage: 48 contiguous U.S. states;
  • Delivery Time: 1–2 business days (for urgent needs, e.g., a workout jacket for a weekend trip);
  • Shipping Fee: \(14.99 (complimentary for orders over \)150).

4.3 Processing Time: All orders undergo a 1–2 business day processing period to ensure Product quality (e.g., verifying size labels, checking fabric for defects) and prepare for shipping. During peak seasons (e.g., holiday shopping, new collection launches), processing may extend to 2–3 business days—we will notify you via email if this applies to your order.

4.4 Shipping Confirmation and Tracking: Once your order ships, we will send a “Shipment Notification Email” with:

  • A unique tracking number (from our carrier, e.g., UPS, USPS, DHL);
  • A direct link to track your package in real time;
  • Care tips for your specific Product (e.g., “How to wash your moisture-wicking leggings”).

Risk of loss or damage to Products passes to you once the carrier confirms delivery to your shipping address.

4.5 Address Errors: If you provide an incorrect or incomplete shipping address, contact us at [email protected] within 24 hours of placing your order. We are not responsible for lost, delayed, or returned shipments due to address errors. If a package is returned to us, you may pay a re-shipping fee (equal to the original shipping cost) to have it resent, or request a refund (minus the original shipping fee).

5. Product Descriptions and Quality

5.1 Accuracy of Descriptions: We strive to provide detailed, accurate descriptions of our fitness apparel—including fabric composition (e.g., “85% polyester, 15% spandex for stretch”), care instructions (e.g., “Machine wash cold, tumble dry low”), size guides (e.g., “Measure waist for leggings fit”), and color details. Product images are taken in natural light to reflect true colors, but slight variations may occur due to device display settings (e.g., smartphone vs. laptop screens).

5.2 Quality Assurance: Every Youngih Product undergoes a 2-point quality check before shipping:

  • Fabric and craftsmanship (e.g., checking stitching for durability, ensuring zippers work smoothly);
  • Condition (e.g., no loose threads, stains, or defects in moisture-wicking properties).

If you receive a Product that does not meet these standards, contact us immediately (see Section 6.4).

6. Returns and Exchanges

Given the nature of fitness apparel (hygiene and fit sensitivity), we have specific return/exchange guidelines:

6.1 Eligibility: You may return or exchange Products within 30 days of delivery if:

  • The Product is unused, unworn, and in its original condition (all tags attached, original packaging intact—including plastic liners for leggings or hangers for jackets);
  • The Product shows no signs of wear, damage, or laundering (e.g., no sweat stains, pilling, or stretched fabric);
  • You have the Final Order Confirmation email and proof of delivery.

Note: Clearance or final sale Products (marked “Final Sale – No Returns/Exchanges” on the Product page) are not eligible for returns or exchanges.

6.2 Return/Exchange Process:

  1. Email our customer service team at [email protected] with:
  • Your order number, Product name, and size;
  • Reason for return/exchange (e.g., “Leggings too small,” “Wrong color selected”);
  • For exchanges: Desired size/style (if in stock).
  1. We will send a “Return Authorization (RA) Email” within 1 business day with:
  • A unique RA number (required for processing—write it on the return package);
  • Our return address;
  • Packaging instructions (e.g., “Fold leggings flat to avoid stretching”).
  1. Ship the Product back to us using a trackable shipping method (we recommend this for proof of delivery). You are responsible for return shipping costs—unless the return is due to our error (e.g., wrong size shipped, defective Product).

6.3 Refund Processing:

  • We inspect returned Products within 3 business days of receipt. If approved, refunds are issued to your original payment method within 5–7 business days (processing times vary by issuer).
  • Refunds include the full Product price but not original shipping fees (unless the return is due to our error).

6.4 Defective or Incorrect Products: If you receive a defective Product (e.g., broken seam on a workout tank, faulty zipper on a jacket) or the wrong item (e.g., ordered size M, received size L), contact us within 7 days of delivery. Include photos of the issue—we will:

  • Cover all return shipping costs (provide a prepaid label for U.S. orders);
  • Send a replacement (if in stock) at no cost; or
  • Issue a full refund (including original shipping fees).

7. Limitation of Liability

To the maximum extent permitted by law:

  • Youngih shall not be liable for indirect, incidental, or consequential damages arising from your purchase or use of our Products (e.g., inconvenience from delayed delivery, dissatisfaction with fit that meets our size guide);
  • Our total liability for any claim related to your order (e.g., defective Product) shall not exceed the total amount you paid for the affected Product;
  • We shall not be liable for delays or failures due to circumstances beyond our control (e.g., natural disasters, carrier strikes, fabric supply shortages).

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in business practices (e.g., adding new shipping regions), legal requirements, or customer feedback. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new Terms on our website. Your continued use of our services after the update date constitutes acceptance of the revised Terms.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms (e.g., return status, order issues), contact us at:

Email: [email protected]

Website: www.youngih.com

We aim to resolve all inquiries within 3 business days, with priority given to fit or quality issues for fitness apparel.