Privacy Policy – Youngih

At Youngih (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information as you browse, shop, and engage with our fitness apparel offerings on our website (www.youngih.com). This Privacy Policy explains how we collect, use, store, and share your information, as well as your rights to control this data. By accessing or using our website, placing an order for fitness apparel, or interacting with our services, you agree to the practices outlined in this policy.

1. Information We Collect

We only gather personal information necessary to deliver a seamless shopping experience for our fitness apparel, process orders, and improve our services. The types of information we may collect include:

  • Personal Identification Information: Name, email address (e.g., [email protected] for communications), phone number, and billing/shipping addresses. You provide this when creating an account, placing an order for fitness apparel (e.g., leggings, workout tanks), subscribing to our newsletter, or reaching out to our customer support team.
  • Payment Information: Credit/debit card details, PayPal or digital wallet (Apple Pay/Google Pay) information. Critical Note: We do not store full payment details—this sensitive data is securely processed by trusted third-party payment processors (e.g., Stripe) that comply with industry security standards like PCI DSS, ensuring your financial information remains protected.
  • Order and Transaction Information: Details of your purchases, including the type of fitness apparel ordered (e.g., high-waisted leggings, compression tops), size selections, order dates, delivery timelines, and order status. This information helps us fulfill orders, track shipments, process returns or exchanges, and maintain records for warranty or post-purchase support.
  • Website Usage Information: Non-personal data such as your IP address, browser type, device model (e.g., smartphone, laptop), operating system, pages visited (e.g., time spent on the “Workout Jackets” collection page), click-through behavior, and time spent on our website. Collected via cookies and analytics tools (e.g., Google Analytics), this data helps us optimize website functionality (e.g., improving navigation for fitness apparel categories), understand user preferences, and personalize your browsing experience.
  • Voluntary Information: Feedback on our fitness apparel (e.g., “The compression leggings fit perfectly”), survey responses about style or fabric preferences (e.g., “I prefer moisture-wicking fabrics for HIIT”), photos of you wearing Youngih products (if shared for reviews or social media), or fitness-related interests you share (e.g., “I primarily shop for running gear”).

2. How We Use Your Information

We use your personal information for specific, legitimate purposes aligned with our mission to provide high-quality fitness apparel and exceptional service:

  • Fulfilling Orders: Processing payments, preparing your fitness apparel for shipping (e.g., ensuring the correct size and style are packed), arranging delivery to your specified address, and sending order confirmations or shipping updates (e.g., “Your workout tank has shipped”).
  • Communicating with You: Responding to your inquiries (via email, phone, or chat) about fitness apparel, order status, or returns. We may also send curated content: new collection alerts (e.g., “New running leggings now available”), fabric care tips (e.g., “How to wash your moisture-wicking tops”), or exclusive offers for fitness apparel—you can opt out of marketing communications at any time (see Section 5).
  • Improving Our Services: Analyzing website usage and customer feedback to refine our fitness apparel lineup (e.g., expanding our range of plus-size activewear based on demand), enhance website usability (e.g., simplifying the checkout process for quick purchases), and resolve pain points (e.g., clarifying size guides for leggings).
  • Personalizing Your Experience: Tailoring product recommendations to your preferences (e.g., showing you running gear if you’ve previously purchased joggers), remembering your size selections or shipping address for future orders, and customizing website content to highlight fitness apparel relevant to your interests.
  • Ensuring Security: Detecting and preventing fraud (e.g., verifying payment details for high-value orders of fitness apparel), unauthorized access to your account, or illegal activities—protecting both you and our business.
  • Compliance: Meeting legal obligations, such as tax reporting for transactions, maintaining order records for warranty claims (e.g., replacing a defective zip on a workout jacket), or responding to lawful requests from regulatory authorities.

3. Who We Share Your Information With

We never sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted partners who assist us in delivering our services—and who agree to strict data protection rules:

  • Payment Processors: Companies like Stripe or PayPal, who handle payment transactions securely. They only receive the information needed to process payments (e.g., billing address, payment amount) and do not use your data for other purposes.
  • Shipping and Fulfillment Partners: Courier services (e.g., UPS, USPS) and warehouse providers. They need your shipping address and order details to deliver your fitness apparel, and we ensure they follow data security protocols (e.g., encrypting address information).
  • Service Providers: Third-party tools for website analytics (Google Analytics) to understand user behavior, email marketing (Mailchimp) to send updates about fitness apparel, or customer support (Zendesk) to assist with your inquiries. These providers are bound by contracts to use your information only on our behalf.
  • Legal Authorities: We disclose information only if required by law, court order, or to comply with government regulations (e.g., responding to a lawful subpoena). We also share data to protect our rights, property, or the safety of our customers or employees.

4. How We Protect Your Information

We implement industry-leading security measures to safeguard your personal information—critical for maintaining trust in your shopping experience:

  • Encryption: All data transmitted between your browser and our website (including personal details, payment info, and order data) is protected via SSL encryption (look for the “https://” and padlock icon in your address bar), ensuring your information remains confidential.
  • Restricted Access: Only authorized Youngih staff (e.g., customer service representatives handling order inquiries, inventory managers processing fitness apparel shipments) can access your personal information—and only for legitimate business purposes.
  • Regular Security Audits: We conduct frequent audits of our website, systems, and third-party partners to identify and address potential vulnerabilities (e.g., updating cookie policies to align with new privacy laws) and ensure compliance with global data protection standards.
  • Data Retention: We retain your personal information only as long as necessary. For example:
  • Order records are kept for 7 years for tax and warranty purposes;
  • Website usage data (e.g., cookie information) is deleted after 12 months of inactivity;
  • Your account information (including size preferences) is stored until you request deletion.

While no online platform is 100% secure, we take every precaution to minimize risks. If a data breach affecting your information occurs, we will notify you promptly (as required by law) and take steps to mitigate harm.

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise these rights:

  • Access: Request a copy of the personal information we hold about you (e.g., your order history for fitness apparel, stored size preferences).
  • Correction: Update or correct inaccurate information (e.g., changing your shipping address, updating your email for order notifications). You can edit most details directly in your Youngih account, or contact us for assistance.
  • Deletion: Request the deletion of your personal information (e.g., closing your account, removing your order history), subject to legal obligations (e.g., we cannot delete order records required for tax purposes).
  • Opt-Out: Unsubscribe from marketing communications by clicking the “Unsubscribe” link at the bottom of any promotional email (e.g., emails about new fitness apparel collections), or email [email protected] to opt out of phone or chat marketing alerts.
  • Data Portability: Request your information in a structured, machine-readable format (e.g., exporting your order history to use for expense tracking).

To exercise these rights, email us at [email protected] with your request—we will respond within 30 days (in compliance with global privacy laws) and provide updates as needed.

6. Cookies and Tracking Tools

Our website uses cookies (small text files stored on your device) to enhance your shopping experience for fitness apparel:

  • Necessary Cookies: Required for basic functionality (e.g., remembering items in your cart, keeping you logged into your account, saving your size selections for leggings). These cannot be disabled, as they are essential for using the site.
  • Analytics Cookies: Help us understand how users interact with our website (e.g., which fitness apparel categories are most popular, how long users spend browsing workout tops). We use Google Analytics for this—you can opt out by installing the Google Analytics Opt-Out Browser Add-on.
  • Marketing Cookies: Used to personalize ads (e.g., showing you Youngih leggings if you previously browsed fitness apparel) or track the effectiveness of marketing campaigns (e.g., measuring how many users click on a “New Collection” ad). You can disable these in your browser settings.

You can manage cookie preferences via your browser (e.g., Chrome, Safari) by adjusting settings to block or delete cookies. Note that disabling certain cookies may affect website functionality (e.g., losing your cart items or saved size preferences).

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the data immediately. Parents or guardians who believe their child has provided information to us may contact [email protected] to request deletion.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices (e.g., adding a new payment processor), legal requirements, or customer feedback. When we make updates, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., “How is my size preference stored?” “Can I delete my order history?”), please contact us at:

Email: [email protected]

Website: www.youngih.com

We are committed to addressing your inquiries promptly and resolving any privacy-related issues with the same care we put into crafting our fitness apparel.