Shipping Policy – Youngih

At Youngih, we know your fitness apparel needs to arrive ready for your next workout—whether it’s a pair of high-waisted leggings for the gym or a moisture-wicking tank for outdoor runs. This Shipping Policy outlines our delivery options, fees, timelines, and product-specific protection measures, so you know exactly how your activewear will reach you. By placing an order with us, you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Shipping Locations

We currently deliver to regions where we can ensure your fitness apparel arrives safely and on time:

  • United States: All 50 states, including Alaska and Hawaii (excludes U.S. territories like Puerto Rico, Guam, and the U.S. Virgin Islands—contact us for future availability updates).
  • Canada: Major provinces (Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan; remote territories may have extended delivery times due to regional logistics).
  • Select European Countries: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, and Sweden (we partner with DHL for secure cross-border transit of lightweight activewear).

If your location isn’t listed, email [email protected] to inquire about custom shipping arrangements for urgent orders (e.g., a compression jacket for an upcoming race).

2. Order Processing Time

Before shipping, we take extra steps to prepare your fitness apparel—critical for preserving its quality and functionality:

  • Standard Processing: Most orders are processed within 1–2 business days (Monday–Friday, excluding holidays). This includes a final quality check (e.g., verifying stitching on leggings, ensuring zippers on jackets work smoothly) and packaging tailored to activewear.
  • Peak Season Processing: During busy periods (holiday shopping, new collection launches, or limited-edition workout set drops), processing may extend to 2–3 business days. We’ll notify you via email if your order is affected, with a revised shipping estimate to help you plan for your workouts.

3. Shipping Methods, Fees, and Delivery Timelines

We offer shipping options designed to fit your schedule—whether you need activewear ASAP or can wait for standard delivery. Delivery timelines are estimates (excluding processing days, weekends, and holidays):

  • Standard Shipping (U.S. Contiguous States):
  • Coverage: 48 contiguous states (e.g., California, New York, Texas).
  • Delivery Time: 3–5 business days.
  • Fees: \(6.99 (complimentary for orders over \)75—ideal for everyday activewear like tanks or leggings).
  • Protection: Padded envelopes for lightweight items (tanks, shorts) to prevent creasing; small boxes for bulkier pieces (jackets, hoodies) to avoid damage.
  • Standard Shipping (Alaska, Hawaii):
  • Coverage: Alaska and Hawaii.
  • Delivery Time: 5–7 business days (longer due to regional transit).
  • Fees: \(9.99 (complimentary for orders over \)100).
  • Protection: Insulated packaging for moisture-wicking fabrics to prevent mildew during long-haul shipping.
  • Standard Shipping (Canada):
  • Coverage: Major provinces.
  • Delivery Time: 7–10 business days (includes customs clearance for international activewear regulations).
  • Fees: \(12.99 (complimentary for orders over \)125).
  • Protection: Clear customs documentation (e.g., fabric composition labels) to speed up clearance; moisture-resistant sleeves for compression apparel.
  • Standard Shipping (Select Europe):
  • Coverage: Eligible European countries.
  • Delivery Time: 10–14 business days (includes customs processing).
  • Fees: \(15.99 (complimentary for orders over \)150).
  • Protection: Trackable, insured transit (up to $200 coverage) for high-value items like performance jackets.
  • Express Shipping (U.S. Contiguous States):
  • Coverage: 48 contiguous states.
  • Delivery Time: 1–2 business days (priority handling for urgent needs, e.g., a sports bra for a weekend fitness class).
  • Fees: \(14.99 (complimentary for orders over \)150).
  • Protection: Signature confirmation upon delivery to prevent theft; extra padding for delicate fabrics like seamless leggings.

4. Activewear-Specific Packaging & Protection

Every Youngih piece gets packaging designed to keep it in workout-ready condition:

  • Leggings & Tanks: Folded neatly in acid-free tissue paper (to avoid color transfer) and sealed in breathable plastic sleeves (prevents moisture buildup).
  • Compression Apparel: Stored in stretch-resistant bags to maintain elasticity—no stretching or creasing during transit.
  • Jackets & Hoodies: Hung in lightweight garment bags (for structured styles) or folded with tissue paper (for flexible fabrics) to preserve shape.
  • Accessories (e.g., Headbands, Gym Bags): Packed in small, labeled pouches to avoid loss and keep them organized with your main order.

5. Order Tracking & Delivery Confirmation

Once your order ships, we send a Shipment Notification Email to your registered address, including:

  • A unique tracking number (from carriers like UPS, USPS, or DHL);
  • A direct link to track real-time transit updates (e.g., “Out for Delivery” for your workout leggings);
  • Care tips for your specific activewear (e.g., “Wash your moisture-wicking tank before first use”).
  • Tracking Delays: Carriers may take 24–48 hours to update tracking info—if no updates appear after 3 days, email [email protected] with your order number for assistance.
  • Signature Confirmation: Orders over $100 (e.g., a full workout set or high-performance jacket) require a signature upon delivery to ensure your activewear reaches you safely.

6. Address Changes & Corrections

To avoid delivery issues for your fitness apparel:

  • Before Processing: If you need to update your address within 24 hours of ordering, email [email protected] with your order number and corrected address—we’ll adjust it if processing hasn’t started.
  • After Shipping: Once your order ships, we can’t modify the address. Contact the carrier directly (via the tracking link) to request a redirect (fees may apply, and delivery may be delayed).
  • Returned Orders: If a package is returned due to an incorrect address, we’ll notify you. You can pay a re-shipping fee (equal to the original cost) to resend, or request a refund (minus shipping fees).

7. Delivery Issues & Resolution

We resolve delivery problems quickly to ensure you have your activewear when you need it:

  • Delayed Delivery: If your order exceeds the estimated timeline (e.g., Standard Shipping takes over 7 days for U.S. orders), we’ll investigate with the carrier and offer a 10% store credit or free shipping on your next order—perfect for restocking your workout gear.
  • Lost Packages: If the carrier marks your order as “Lost,” we’ll either reship the activewear (if in stock) or issue a full refund—including shipping fees—within 3 business days.
  • Damaged Products: If your item arrives damaged (e.g., torn leggings, broken jacket zipper), take photos of the packaging and product, then email us within 48 hours. We’ll arrange a free return and send a replacement or full refund (per our Refund Policy).

8. International Shipping Notes

For orders outside the U.S.:

  • Customs & Duties: International orders may incur import fees (taxes, duties) imposed by your country—these are not included in your order total. Check with your local customs office for rates (e.g., EU duties on performance activewear).
  • Customs Documentation: We include detailed fabric certificates (e.g., “Moisture-wicking polyester” for tanks) to speed up clearance and avoid seizures.
  • Prohibited Items: Ensure your country allows import of synthetic activewear fabrics (some regions restrict certain materials)—we’re not liable for items seized by customs.

9. Questions About Shipping

If you have questions (e.g., “When will my compression leggings arrive?” “How is my workout jacket protected during shipping?”), email [email protected]. Our team responds within 2 business days and can provide custom updates for urgent orders.

10. Changes to This Shipping Policy

We update this policy to reflect carrier changes or activewear-specific shipping needs (e.g., new packaging for seamless leggings). Revisions are marked with a new “Last Updated” date—continued use of our services means you accept the updated terms.