Refund Policy – Youngih

At Youngih, we want you to love every piece of fitness apparel you purchase—whether it’s a pair of high-waisted leggings for squats, a moisture-wicking tank for HIIT, or a compression jacket for outdoor runs. This Refund Policy outlines the terms for requesting refunds, including eligibility, processes, and timelines tailored to the unique needs of activewear. By placing an order with us, you agree to comply with this policy, as well as our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To request a refund for your Youngih fitness apparel, the item must meet the following criteria—designed to protect product quality and hygiene (critical for activewear):

1.1 Return Window: The item must be returned within 30 calendar days of delivery (we use the shipping carrier’s confirmed delivery date as the start date). This window balances your need to test fit/function with our ability to resell unused activewear.

1.2 Original Condition: The item must be unused, unworn, and in its original, saleable state—especially important for fitness apparel (which comes in direct contact with skin):

  • No signs of wear, sweat, or odor (even a single workout can leave residues that affect fabric quality);
  • No pilling, stretching, or damage to seams (e.g., no snags from gym equipment on leggings);
  • All original tags, packaging, and accessories (e.g., size labels, fabric care cards, plastic liners for hygiene) must be intact and attached.

Note: For compression apparel or sports bras, try-ons should be done over clean undergarments only—we cannot accept returns for items with signs of direct skin contact.

1.3 Non-Final Sale: The item is not marked as “Final Sale” (clearly indicated on the product page, e.g., “Final Sale – No Refunds/Exchanges”). Final sale items typically include clearance activewear, limited-edition workout sets, or personalized items (if applicable).

1.4 Proof of Purchase: You must provide your unique order number (from the Final Order Confirmation Email) and a copy of the delivery confirmation.

2. Exceptions to Refund Eligibility

Refunds will not be approved for the following, to protect the integrity of our fitness apparel and other customers:

  • Items returned after the 30-day window (no exceptions, including international orders);
  • Items with signs of use (e.g., stretched waistbands on leggings, faded logos from washing, sweat stains on tanks);
  • Items returned without original tags or packaging (e.g., missing size labels that affect resale);
  • Items damaged due to improper care (e.g., shrinkage from hot water washing, pilling from tumble drying—contrary to fabric care instructions);
  • Custom or personalized items (e.g., monogrammed workout jackets) — unless the item is defective or we made an error in production.

3. How to Request a Refund

Our refund process is streamlined to get you your money back quickly, while ensuring we can inspect activewear properly:

3.1 Submit a Refund Request: Email our customer service team at [email protected] with:

  • Your full name and order number;
  • The item name, SKU, and size (e.g., “High-Waisted Leggings – Black – Size M”);
  • Reason for the refund (e.g., “Size too small,” “Fabric not as expected,” “Received wrong color”);
  • Clear photos of the item (front, back, tags, and any issues if claiming a defect) — this helps us pre-assess eligibility and avoid delays.

3.2 Receive Return Authorization (RA): We review refund requests within 1 business day (faster for fitness apparel, as we know you may need a replacement for upcoming workouts). If approved:

  • We send an RA Email with a unique RA number (required for processing—write it on the outside of your return package);
  • We include shipping instructions (e.g., “Use a padded envelope for leggings to avoid damage”);
  • We provide our return address (do not ship to the original shipping address—this delays processing).

Unauthorized returns (without an RA number) will be rejected and returned to you at your expense.

3.3 Ship the Item:

  • Use a trackable, insured shipping method (e.g., USPS First Class, UPS Ground) — we recommend this for activewear, as lightweight items like tanks can be lost in transit.
  • You are responsible for return shipping costs unless the refund is due to:
  • A defective item (e.g., faulty stitching on a sports bra, broken zipper on a workout jacket);
  • Our error (e.g., shipped the wrong size/color, damaged item during fulfillment).
  • Save your shipping receipt and tracking number—we require these to verify delivery and process refunds.

4. Refund Processing Timeline

We prioritize refund processing for fitness apparel, as we know you may need to reorder the right size or style:

4.1 Inspection Period: Once we receive your return, our team conducts a thorough inspection within 2 business days (focused on activewear-specific checks):

  • Verifying no signs of use (e.g., checking leggings for sweat residues, tanks for deodorant marks);
  • Confirming fabric and tag integrity (e.g., ensuring compression fabric hasn’t been stretched, tags are unused);
  • Validating the reason for the refund (e.g., confirming a size discrepancy matches your claim).

4.2 Approval/Rejection Notification: We email you within 1 business day of inspection:

  • Approved: A “Refund Confirmation Email” with details (refund amount, payment method, expected timeline);
  • Rejected: A “Refund Denial Email” explaining the reason (e.g., “Leggings show signs of wear”) and offering to return the item to you (you pay return shipping).

4.3 Refund Disbursement: Approved refunds are issued to your original payment method (no store credit unless you request it):

  • Credit/debit cards: 3–5 business days (varies by issuer);
  • PayPal: 1–2 business days;
  • Apple Pay/Google Pay: 2–3 business days.

Note: Original shipping fees are non-refundable unless the refund is due to our error (e.g., defective item, wrong order). Return shipping fees you paid are only reimbursed if we caused the issue.

5. Refunds for Defective or Incorrect Items

Given the performance needs of fitness apparel, we resolve issues with defective or incorrect items quickly:

5.1 Defective Fitness Apparel: If you receive an item with a manufacturing defect (e.g., loose seams on leggings, torn fabric on a tank, broken elastic in a sports bra):

  • Notify us within 7 days of delivery (critical for activewear, as defects can worsen with use);
  • Include photos of the defect (close-ups of the issue and the product tag);
  • We will:
  • Cover all return shipping costs (provide a prepaid label for U.S. orders; reimburse international shipping up to $15);
  • Issue a full refund (including original shipping fees) or send a replacement (if in stock) — your choice.

5.2 Incorrect Items: If we shipped the wrong item (e.g., you ordered black leggings, received gray; you ordered size L, received size S):

  • Notify us within 5 days of delivery;
  • We will arrange for free return shipping (prepaid label for all regions);
  • Ship the correct item at no cost (if in stock) or issue a full refund (including original shipping fees).

6. Canceled Orders and Refunds

If you need to cancel an order before receiving your fitness apparel, refer to our Terms of Purchase—but here’s how refunds apply:

  • Canceled Before Shipping: If you cancel within 24 hours of placing your order (before we process it), we issue a full refund within 2–3 business days.
  • Canceled After Shipping: Once your order ships, you must follow the standard refund process (Section 3) once you receive the item—we cannot recall in-transit activewear due to shipping carrier logistics.

7. Questions About Refunds

If you have questions about your refund status, need help with a fitness apparel-specific return (e.g., “How to pack compression leggings without stretching”), or disagree with a refund decision, contact our customer service team at [email protected]. We assign agents with expertise in activewear to these inquiries and aim to resolve issues within 3 business days.

8. Changes to This Refund Policy

We may update this policy to reflect changes in activewear standards (e.g., new fabric care guidelines) or customer feedback (e.g., adjusting the return window for seasonal items). When we make updates, we revise the “Last Updated” date at the top and post the new policy on our website. Your continued use of our services after the update date constitutes acceptance of the revised policy.